Many quality managers face challenges in leading quality management activities, including unfamiliarity with quality improvement concepts, staff resistance to engage them in clinical quality improvement projects, and lack of team facilitation skills. In response, we developed the Training of Quality Leaders (TQL) Program. This program builds the individual capacity of quality managers and those who direct clinical quality management programs. The goal is for these individuals to effectively lead and facilitate quality improvement activities. The TQL Program includes pre-work activities, a rigorous 3-day face-to-face TQL session, and post-course work.
The TQL Program provides participants the ability to improve their:
The benefits of successful TQL Program completion include:
Map of TQL sessions as of June 2014.
Successes to date:
Chart of TQL participants reporting their level of agreement with the statement “How ready are you to actively lead a quality effort in your organization?” (n=233), comparing end of Day 1 to end of Day 3.
To learn more about upcoming TQL sessions, review a recent impact study on NQC’s advanced training programs, and access all TQL resources, including slides and the TQL Guide |NationalQualityCenter.org/nqc-activities/advanced-trainings/training-of-quality-leaders-tql-program/
In January 2009, we completed an evaluation study of all grantees who have received some form of NQC assistance. This study found that Ryan White Part D grantees were accessing NQC services at a rate disproportionately lower than grantees of other Program Parts. We therefore conducted a survey with Part D grantees to determine: (a) how well they understand NQC services; (b) their clinical quality management needs; and (c) general assessment of their quality management competencies. NQC and the HIV/AIDS Bureau decided to hold a Part D Quality Improvement Conference as a means of reaching out to Part D grantees and to provide quality improvement training specifically structured to meet their unique needs. The first Part D Conference was held in 2009 in Washington, D.C., followed by one in 2011.
Part D Quality Improvement Conferences aim to:
In 2009, we offered the NQC Quality Management Fellowship Program to up to five individuals. Fellows are committed to advancing their professional quality management competencies and have the ability to take on future quality improvement leadership roles. The Fellowship Program lasted one year and included learning activities, quality improvement projects, individualized coaching, and a mentoring component by quality improvement experts. Fourteen individuals graduated from this program before it was discontinued.
The overall purposes of the NQC Quality Management Fellowship Program were to: