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NQC Creates the Training on Coaching Basics (TCB) Program

HIVQUAL Clinical Advisory Committee Meeting is Held

2010 summary

NQC Creates the Training on Coaching Basics (TCB) Program

Many Ryan White grantees hire individuals to manage agency-wide quality management programs and, in the case of HIV provider networks, to effectively coordinate the quality management infrastructure across multiple HIV providers. Building on the successes of prior training programs, we realized the need for an advanced training focusing specifically on those quality managers. The idea for the Training on Coaching Basics (TCB) Program was born. It aims to close any educational gaps of quality managers and to build the quality management capacity of quality leaders to coach other HIV providers on quality improvement.

The benefits of successful TCB Program completion include:

  • Increased mastery of effective HIV coaching strategies
  • Sustainability skills relevant to quality management programs and quality improvement teams
  • Enhanced ability to conduct organizational assessments, provide constructive feedback, and develop effective action plans based on assessment findings
  • Improved confidence in understanding behaviors and interventions that promote a systems approach to quality management, partnerships, and shared vision
  • Improved self-awareness of individual coaching and personal working styles

Overview of TCB Program:

  • Designed for individuals currently working in Ryan White-funded settings and who oversee quality management programs or activities
  • Includes pre-work activities, a rigorous 3-day face-to-face TCB session, and months of post-course work
  • Intended for graduates of the Training-of-Trainers (TOT) or the Training of Quality Leaders (TQL) Program

Map of TCB sessions as of June 2014.

2010 - TCB Sessions


Successes to date:

  • Approximately 197 participants have attended 1 of 7 TCB sessions
  • Participants represent 130 (22%) currently funded Ryan White grantees or 26 U.S. states and territories
  • The percent of TCB participants who agreed that they were ready to coach increased from 72% to 88%
  • The percent who thought their knowledge of coaching functions was complete increased from 61% to 91%

Chart of the TCB participants’ satisfaction survey (n=68).

2010 - TCB Participant Satisfaction

To learn more about upcoming TCB sessions, review a recent impact study on NQC’s advanced training programs, and access all TCB resources, including slides and the TCB Guide |NationalQualityCenter.org/nqc-activities/training-on-coaching-basics-tcb-program/

HIVQUAL Clinical Advisory Committee Meeting is Held

The HIVQUAL Clinical Advisory Committee aimed to shape the clinically based scope of work performed. In addition to two face-to-face committee meetings, the last one in 2010, the Clinical Advisory Committee met via conference calls in 10 subcommittees.

Subcommittees included the following:

  • Regional Groups
  • Clinical outcomes
  • Driving improvements
  • Infrastructure
  • Patient retention
  • Population data analysis
  • Health literacy
  • Measure review
  • Youth
  • Linking information systems to quality