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NQC Is Refunded and Now Includes HIVQUAL Activities

NQC Launches the Training of Consumers on Quality (TCQ) Program

HIVQUAL-US Published in the Journal of Health Care for the Poor and Underserved

2012 sum

NQC Is Refunded and Now Includes HIVQUAL Activities

For over 25 years, the New York State Department of Health has delivered national leadership in the development and administration of effective state-of-the-art HIV-related quality improvement services. Based on experiences in New York State, the HIV/AIDS Bureau funded the New York State Department of Health AIDS Institute in 1997 to establish HIVQUAL-US. HIVQUAL-US facilitates data collection and onsite coaching to improve HIV care among Ryan White Part C and D grantees.

In 2012 NQC was refunded for the third time. This provided the opportunity to continue our work as a premier TA center for quality management in HIV care and to embrace HIVQUAL activities to optimize and advance quality-improvement capacity-building efforts, including HIVQUAL Regional Groups.

To download our updated NQC brochure and its description of all key NQC services, visit NationalQualityCenter.org/files/national-quality-center-brochure/nqc-brochure/

NQC Launches the Training of Consumers on Quality (TCQ) Program

We have learned that consumers of HIV care and their providers face many challenges working with each other. It became clear a training specifically for people living with HIV (PLWH) was needed. The NQC Training of Consumers on Quality (TCQ) Program was born. This Program targets consumers who wish to be effective advocates for themselves and their community by improving HIV care. This Program builds capacity of HIV-infected consumers so they become active partners in planning, implementation, and evaluation of quality improvement efforts at both the clinical and system levels.

Overview of the TCQ Program:

  • Aims to increase the number of PLWH actively participating in local quality management committees or regional quality improvement activities
  • Includes extensive pre-work activities and a 2-day face-to-face session
  • Designed for consumers who have the ability and commitment to participate in local and regional quality improvement activities, and are associated with Ryan White-funded programs

Successful TCQ graduates:

  • Understand basic vocabulary for quality improvement tools, methodologies, activities, and processes
  • Master skills to become a consumer champion in local and regional quality management committees
  • Demonstrate confidence in participating in quality improvement teams to address specific aspects of HIV care
  • Understand the various forms of consumer involvement, and identify appropriate methods of involvement in clinical quality improvement activities
  • Are aware of basic HIV care and treatment terminologies and basic quality-measure definitions and performance data reports

Successes of the TCQ Program:

  • Graduates gain self-confidence from attaining a broader understanding of their role in quality improvement activities as a consumer
  • The resources received at the training provide ways for participants to bring methodologies back to their local quality improvement activities
  • The TCQ Facilitator Guide includes the curricula and resources to deliver this training anytime, anywhere
  • Participants meet other consumers interested in quality improvement, creating support networks for consumer involvement throughout the country

To learn more about the TCQ Program, access TCQ resources, including the TCQ Guide, and review upcoming trainings | NationalQualityCenter.org/nqc-activities/training-of-consumers-on-quality-tcq/

HIVQUAL-US Published in the Journal of Health Care for the Poor and Underserved

HIVQUAL-US published an article entitled ‘Improved quality of HIV care over time among participants in a national quality improvement initiative,’ focusing on the impact of long-term engagement in a quality management initiative. Using performance measures from 2002 to 2009 to construct composite quality scores, the study found significant improvements in HIV care, primary care, and overall care, with greatest improvements in lowest performing clinics.

To access this article | Journal of Health Care for the Poor and Underserved, Volume 23, Number 3, August 2012, Supplement p. 67-80