National Technical Assistance Calls
"Impressive! This is one of the best TA calls I've participated in. Good job."

HIV providers face many challenges in developing sound quality management programs, including unfamiliarity with quality improvement concepts. To provide routine learning opportunities, the National Quality Center (NQC) hosts monthly National Technical Assistance (TA) Calls on a variety of topics to highlight key quality improvement concepts and methodologies. Using web-conference platforms, the calls encourage interactions with presenters.

Selected topics of past National Technical Assistance (TA) Calls include:

  • Quality Management 101 and HIV/AIDS Bureau Quality Expectations
  • Developing Quality Management Infrastructure
  • Introduction to Performance Measurement and Using Data for Quality Improvement
  • Engaging Staff and Consumers in Quality Improvement


This months call:  Moving Beyond Data: Choosing the Right Improvement Project 

Our call this month will focus on how to choose an improvement that will have impact in you Ryan White Program.  Many grantees have rich sets of data at their disposal but struggle with setting improvement priorities.  Our main presenter this month will be Dr. Kathleen Clanon along with selected grantees that have experience in this topic. 


Learning Objectives:

  • Understand what you data is telling you
  • How to set priorities for your quality improvement work
  • Choosing the project that will have the most impact


To Join the call

Meeting information
Topic: Choosing the Right Improvement Project
Date: Thursday, April 17, 2014
Time: 3:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Meeting Number: 318 753 100
Meeting Password: NQCtacall114

To start or join the online meeting
Go to

Audio conference information
1. Provide your number in the pop up window when you join the meeting to receive a call back. Alternatively, you can call one of the following numbers:
Local: 1-518-549-0500
Toll Free: 1-844-633-8697
Alternate Toll Free - (For callers not able to call the 844 Toll Free Number): 1-866-776-3553
2. Follow the instructions that you hear on the phone.
Cisco Unified MeetingPlace meeting ID: 318 753 100
Cisco Unified MeetingPlace profile number for meeting host: 52828061
HOST instructions to start a webex conference via the phone:
1. Dial the access number 518-549-0500
2. Dial 3# to access your profile
3. Enter your 9 digit profile number followed by #
4. Enter your PIN followed by #
5. Enter your Meeting ID followed by #
6. Enter # to start the conference

Kevin Garrett, LMSW
National Quality Center (NQC)

New York State Department of Health, AIDS Institute
90 Church Street, 13th floor
New York, NY 10007-2919
work 212.417.4730
fax    212.417.4684
Past TA Calls