National Technical Assistance Calls
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NQC National TA Calls

 HIV providers face many challenges in developing sound quality management programs, including unfamiliarity with quality improvement concepts. To provide routine learning opportunities, the National Quality Center (NQC) hosts monthly National Technical Assistance (TA) Calls on a variety of topics to highlight key quality improvement concepts and methodologies. Using web-conference platforms, the calls encourage interactions with presenters.


August 20 Webinar - Patient Navigation and Retention

This month NQC will be presenting an emerging paradigm in how providers enhance the experience of their patients and how the patient navigator can be a vital component in retention.


Learning Objectives:

- Understand what patient navigation is

- See how the role of the patient navigator has expanded over the years

- Learn how patient navigation can enhance retention

- Voices from the field:  learn how one organization is using patient navigation.

Meeting information
Topic: Patient navigation and Retention
Date: Thursday, August 20, 2015
Time: 3:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Meeting Number: 643 288 797
Meeting Password: nqcwebinar123

To start or join the online meeting
Go to

Audio conference information
1. Provide your number when you join the meeting to receive a call back. DO not use this feeature if your calls are routed through a switchboard. 

2. Call one of the following numbers:
Local: 1-518-549-0500
Toll Free: 1-844-633-8697
     Follow the instructions that you hear on the phone.
     Cisco Unified MeetingPlace meeting ID: 643 288 797

To add this meeting to your calendar program (for example Microsoft Outlook), click this link:





Kevin Garrett, LMSW
National Quality Center (NQC)

New York State Department of Health, AIDS Institute
90 Church Street, 13th floor
New York, NY 10007-2919
work 212.417.4730
fax    212.417.4684
Past TA Calls