National Technical Assistance Calls
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NQC National TA Calls


HIV providers face many challenges in developing sound quality management programs, including unfamiliarity with quality improvement concepts. To provide routine learning opportunities, the National Quality Center (NQC) hosts monthly National Technical Assistance (TA) Calls on a variety of topics to highlight key quality improvement concepts and methodologies. Using web-conference platforms, the calls encourage interactions with presenters.


September 2014 Webinar

All of us have had innovative ideas at one time or another.  Our quality improvement work is a natural incubator for new, innovative ideas. And we all know that once we come up with an innovative idea it’s easy to spread it through our respective workplaces and watch it take hold, right? 


Or maybe not. For those of you who have wondered how diffusion of innovation happens and how ideas spread, you will want to attend this webinar.  There is no easy answer on how ideas spread but this webinar will give you a better idea of the challenges and rewards in understanding the science of spread.


At the end of this webinar, you will have a better understanding of:

•      Tipping points and what diffusion means

•      Types of innovators

•      Attributes of change


•      What your peers are doing and what has led to lasting change

Meeting information
The Right Tool for the Job - Using QI Tools

Our webinar this month will focus on the use of quality improvement (QI) tools as a means of understanding where breakdowns in processes occur, fostering ideas from staff, and examining all the elements that comprise a process.


By using QI tools, you are giving yourself a much better chance of your PDSA Cycle succeeding and creating an environment of inclusion with your staff.


Next month NQC will present a National TA Webinar on PDSA Cycles and examine the top 10 reasons why PDSA Cycles fail - and how to fix them.This month our webinar sets the stage for that call by going back to the basic step of fully understanding what the problem is you want to solve.


Our learning objectives are:

  • Providing a better understanding of flow charting, brainstorming and Ishikawa Diagrams
  • Practical application of QI tools
  • How they inform the development of Aim statements and efficient PDSA Cycles 

"We cannot solve our problems with the same level of thinking that created them"  (Albert Einstein)


Meeting Information


Topic: The Right Tool for the Job - Using QI Tools
Date: Thursday, October 16, 2014
Time: 3:00 pm, Eastern Daylight Time (New York)
Meeting Number: 641 209 262
Meeting Password: nqcwebinar123  
To join the online meeting (Now from mobile devices!)
1. Go to
2. If requested, enter your name and email address.
3. If a password is required, enter the meeting password: nqcwebinar123
4. Click "Join".
5. Follow the instructions that appear on your screen. 

To join the audio

If you have a direct line (people can call you directly)

Enter your number into the box that pops up and click the Call Me button on the bottom of the pop up


If your calls need to go through a switchboard

Toll Free: 1-844-633-8697
Alternate Toll Free - (For callers not able to call the 844 Toll Free Number): 1-866-776-3553
2. Follow the instructions that you hear on the phone.
Cisco Unified MeetingPlace meeting ID: 641 209 262  

Kevin Garrett, LMSW
National Quality Center (NQC)

New York State Department of Health, AIDS Institute
90 Church Street, 13th floor
New York, NY 10007-2919
work 212.417.4730
fax    212.417.4684
Past TA Calls