National Technical Assistance Calls
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NQC National TA Calls

 HIV providers face many challenges in developing sound quality management programs, including unfamiliarity with quality improvement concepts. To provide routine learning opportunities, the National Quality Center (NQC) hosts monthly National Technical Assistance (TA) Calls on a variety of topics to highlight key quality improvement concepts and methodologies. Using web-conference platforms, the calls encourage interactions with presenters.


December 2014 Webinar


This month NQC will return to the future – basic quality improvement principles and practice.  Quality is here to stay and since NQC’s inception, Ryan White Program grantees have embraced the quality improvement. Despite of budget cuts, increasing caseloads, and having to “do more with less,” grantees have made significant strides.  New staff joining Ryan White funded grantees can use this as an opportunity to learn about quality principles and practices. It can also serve as a refresher in the fundamentals for existing staff.  The learning objectives for the call are:

Key principles of quality improvement

      -  A brief word about data

      -  The PDSA Cycle

      -   Using QI tools

Please join us; this will be an informative call and a good way to increase your QI IQ.  

Meeting information
Topic: Quality 101 - Back to Basics
Date: Thursday, December 18, 2014
Time: 3:00 pm, Eastern Standard Time (New York, GMT-05:00)
Meeting Number: 647 995 099
Meeting Password: nqcta1218

To start or join the online meeting
Go to

Audio conference information

If you have a direct line (people can call you directly)

Enter your number into the box that pops up and click the Call Me button on the bottom of the pop up

If your calls need to go through a switchboard

Toll Free: 1-844-633-8697
Alternate Toll Free - (For callers not able to call the 844 Toll Free Number): 1-866-776-3553
2. Follow the instructions that you hear on the phone.
Cisco Unified MeetingPlace meeting ID: 644 756 482


Kevin Garrett, LMSW
National Quality Center (NQC)

New York State Department of Health, AIDS Institute
90 Church Street, 13th floor
New York, NY 10007-2919
work 212.417.4730
fax    212.417.4684
Past TA Calls