Past TA Calls

On November 12, 2008 and November 9, 2007, the National Quality Center (NQC) hosted a national quality improvement technical assistance webconference and outlined the need to address health disparities in HIV care by improving the cultural competence of services. Suggestions for assessing disparities in programs are provided and experiences and strategies to tackle these challenges were shared. Specific PDSA tests of change for improving cultural competence were provided as examples to help get programs started.

Learning objectives:

Assess you program’s need to improve cultural competence
Learn strategies to address cultural challenges to reduce health disparities by incorporating cultural competence measures and improvement projects
Know where to access cultural competence resources for health care providers

Presenters included:

Tri-City Health Center Part C Program, Fremont, CA
Oakland EMA
Early Care Clinic, DeKalb, GA
Family Care Network, Oakland, CA

Resources:

A Guide to Addressing Cultural Competence as a Quality Improvement Issue in HIV Care
Cultural Competence in Health Care: Emerging Frameworks and Practical Approaches
Compendium of Cultural Competence Initiatives
Resources for Cross-Cultural Health Care
Cultural Competence Resources for Health Care Providers
Indicators of Cultural Competence in Health Care Delivery Organizations: An Organizational Cultural Competence Assessment Profile
AIDS Education and Training Centers: Guiding Principles for Cultural Competency
Cultural Competency Bibliography
Health Disparities Collaboratives

	1 Addressing Cultural Competence with QI 11-09-2007	(0.38MB)
	2 Cultural Competence PDSAs to Test	(0.04MB)
	8 Addressing Cultural Competence with Quality Improvement	(0.79MB)
	8 Addressing Cultural Competency with Quality Improvement	(19.71MB)
	Adressing Cultural Competency (audio)	(26.28MB)