On September 13, 2007 for Part A/Part B and on October 11, 2007 for Part C/Part D, the National Quality Center (NQC) hosted two national quality improvement technical assistance webconferences to showcase the importance of involving key stakeholders, particularly clinical and non-clinical provider staff and consumers, to strengthen quality management programs. Simple strategies were shared to identify and engage those stakeholders and to create ownership among staff. Co-presenters included grantees that had successfully involved providers and consumers who had played an integral role in the development of quality programs.

• Consumer Involvement in HIV/AIDS Care
• A Guide to Consumer Involvement: Improving the Quality of Ambulatory HIV Programs
• Making Sure Your HIV Care Is the Best It Can Be
• Patient Satisfaction Survey for HIV Ambulatory Care
• Positive Partnerships: Consumer Involvement in Ryan White Programs
• Patients as Partners: How to Involve Patients and Families in Their Own Care
• Consumer Digest: Making a Difference