On January, 11, 2007 and January 8, 2009 (Part A/B), February, 8, 2007 (Part C/D), and January 14, 2010, the National Quality Center (NQC) hosted national quality improvement technical assistance webconferences to present an introduction to key quality improvement principles and HIV/AIDS Bureau (HAB) expectations on quality improvement. The sessions targeted individuals who were new to quality improvement, as well as those who wanted a refresher on how to apply key quality improvement concepts to their HIV program.

Learning objectives:

• Understand key concepts of quality improvement, as well as HAB expectations on quality management/quality improvement
• Learn to describe and use quality improvement models including the Model for Improvement, the HAB 9-Step Model, and the HIVQUAL Model
• Know where to access existing resources on quality improvement and how to request technical assistance (TA) on quality improvement from TA resources, such as the National Quality Center and the National HIVQUAL Project

The presentations from the calls, available here, included:

• January 11, 2007: Parts A and B Ryan White Program Grantees
• HAB Expectations
• QM 101 for Part A/B Ryan White Program Grantees
• Part A Quality Improvement – example from Missouri
• Part B Quality Improvement – example from Utah
• February 8, 2007: Parts C and D Ryan White Program Grantees
• HAB Expectations
• QM 101 for Part C/D Ryan White Program Grantees
• Part C Quality Improvement – example from Mendocino Community Health Clinic, Inc., CA