Past TA Calls

On July 8, 2010, July 9, 2009, and September 10, 2008, the National Quality Center (NQC) hosted technical assistance webconferences on involving consumers in quality improvement efforts. Past co-presenters included consumers who were involved in their respective Ryan White program as well grantees who shared simple tips and strategies to effectively engage consumers to improve the quality of care provided.

Learning objectives:

Understanding the importance of consumer participation in your quality management program
Learn effective strategies to involve consumers of HIV care in quality management programs
Know where to access best practices and existing resources to improve participation of consumers in quality improvement efforts

Grantee presenters:

New York Part B
Puerto Rico Part B
HIV ACCESS Part C, Oakland, CA
Waterbury Hospital
Desert AIDS Project / AIDS Services Group

Resources:

Consumer Involvement in HIV/AIDS Care

A Guide to Consumer Involvement: Improving the Quality of Ambulatory HIV Programs

Making Sure Your HIV Care Is the Best It Can Be

Patient Satisfaction Survey for HIV Ambulatory Care

Positive Partnerships: Consumer Involvement in Ryan White Programs

Patients as Partners: How to Involve Patients and Families in Their Own Care

Consumer Digest: Making a Difference

NQC 2010 Consumer Involvement Survey

	Engaging Consumers in QI 07-08-10	(26.59MB)
	Engaging Consumers in QI 9-10-08	(8.66MB)
	Engaging Consumers in QI 9-10-08	(19.53MB)
	Engaging Consumers in Quality Improvement 7-8-10	(0.74MB)
	Engaging Consumers in Quality Improvement 7-09-09	(27.83MB)
	Engaging Consumers- 7-9-09 FINAL	(0.50MB)
	National NQC CAC Survey Report 2010[1]	(0.33MB)
	NYS Part B- Engaging Consumers FINAL	(2.39MB)
	PR Part B- Communicating with Consumers- FINAL	(0.64MB)