On March 11, 2010 and April 9, 2009, the National Quality Center (NQC) hosted national quality improvement technical assistance webconferences on the key elements of a written quality management plan and to share lessons learned by organizations that have had implemented such plans.

A quality management plan defines a quality program's strategic direction and serves as a blueprint for quality initiatives. The plan describes the purpose of the quality program, the infrastructure that supports quality initiatives, and the quality goals and improvement projects for the upcoming year.

Learning objectives:

• Understand the purpose and key components of a written Quality Management Plan
• Know how to develop or update your QM Plan
• Know where to access resources to help you with your plan
• Learn best practices from other grantees

Grantee Presenters (2010):

• Miriam Immunology Center - Rhode Island
• Connecticut

Grantee Presenters (2009):

• Portland TGA
• Sonoma County Department of Health Services (Part C/D), Santa Rosa, CA

Resources:

• NQC QM Plan Checklist
• HIVQUAL Workbook
• Strategies for Implementing your Quality Improvement Activities (NEW)
• NQC Quality Academy: The Quality Management Plan
• Building Capacity of Statewide Quality Management Programs - NQC Guide for Ryan White HIV/AIDS Program Part B Grantees (NEW)
• HIVQUAL Group Learning Guide
• HIV/AIDS Bureau Quality Management Manual
• HAB Part A Manual