National Technical Assistance Calls
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NQC National TA Calls


HIV providers face many challenges in developing sound quality management programs, including unfamiliarity with quality improvement concepts. To provide routine learning opportunities, the National Quality Center (NQC) hosts monthly National Technical Assistance (TA) Calls on a variety of topics to highlight key quality improvement concepts and methodologies. Using web-conference platforms, the calls encourage interactions with presenters.


November 2014 Webinar



Top Ten Reasons Why Your PDSA Cycles Fail and What to Do About It


Join us this month when Lori Delorenzo – a long-time NQC Coach – presents the top 10 reasons why PDSA Cycles fail, and what to do about them.  Shamelessly drawing from David Letterman’s top 10 list, Lori has been collecting examples from grantees across the country on some of the pratfalls they have had with PDSA Cycles.  Remember – the first rule of the PDSA Cycle is to learn, not necessarily to succeed.  The PDSA Cycle is repeated tests of change until such time that all the flaws have been worked out of your idea and it can be instituted organization wide.  At the end of this call you will have a greater appreciation of the lessons that your peers have learned and how they used the ‘failures’ to eventually achieve success.



“Success is stumbling from failure to failure with no loss of enthusiasm.” - Winston Churchill


Please join us!

Meeting information
Topic: Top 10 Reasons PDSA Cycles Fail
Date:  November 20, 2014
Time: 3:00 pm, Eastern Standard Time (New York, GMT-05:00)
Meeting Number: 644 756 482
Meeting Password: nqctawebinar1120

To start or join the online meeting
Go to

Audio conference information

If you have a direct line (people can call you directly)

Enter your number into the box that pops up and click the Call Me button on the bottom of the pop up


If your calls need to go through a switchboard

Toll Free: 1-844-633-8697
Alternate Toll Free - (For callers not able to call the 844 Toll Free Number): 1-866-776-3553
2. Follow the instructions that you hear on the phone.
Cisco Unified MeetingPlace meeting ID: 644 756 482


Kevin Garrett, LMSW
National Quality Center (NQC)

New York State Department of Health, AIDS Institute
90 Church Street, 13th floor
New York, NY 10007-2919
work 212.417.4730
fax    212.417.4684
Past TA Calls