Building a quality management program helps HIV programs sustain their improvement activities over time. Assessing these quality programs enables providers to better understand their strengths and weaknesses.

The following tools provide a system for assessing the organizational framework of a quality management program and for identifying areas that need development. Assessment tools are available for each Ryan White Part:

The Part A and Part B tool has the following categories:

• Quality Management Plan
• Organizational infrastructure for quality
• Implementation of Quality Management Plan
• Capacity building

The Part C and Part D tool includes the following main categories:

• Quality infrastructure
• Quality planning
• Performance measurement
• Quality improvement activities
• Staff involvement
• Evaluation of quality program

Directions:
A team approach is best when assessing your existing quality program. Meet with the individuals in your quality program and complete the assessment together. If you have an active quality management committee, you might want to meet with them as well.

At the end of each section you will have the opportunity to rate yourself on a scale of 0-5. Scores 2 and 4 are left without a description for programs that feel they are in between other scores.

Review the completed assessment tool with your quality team to determine which areas need improvement.