A written quality management plan defines a quality program’s strategic direction and provides a blueprint for upcoming improvement activities for the HIV program. While there is no universal template for creating a quality management plan, this review checklist outlines the basic areas that should be covered. 

The checklist covers the following categories and provides some guiding questions:

• Quality statement
• Quality improvement infrastructure
• Quality plan implementation
• Performance measurement
• Annual quality goals
• Participation of stakeholders
• Evaluation
• Capacity building
• Process to update the plan
• Communication

This checklist has been created to assist those who are:

• Working to develop an HIV-specific quality management plan
• Reviewing a quality management plan for completeness

Keep in mind that this checklist should be used as a reference and assessment tool, and that getting started is the most important step.