Training on Coaching Basics (TCB) Program

We will be offering the TCB Session in May of 2018.  An announcement will be made shortly at the beginning of March


Please feel free to download the training materials.

Recipients of the Ryan White HIV/AIDS Program are required to establish an effective clinical quality management infrastructure to better the quality of HIV care. Although many recipients have hired quality improvement coordinators/managers to effectively administer agency-wide clinical quality management programs and, in case of HIV provider networks, to coordinate the clinical quality management infrastructure across multiple HIV providers, significant challenges remain for recipients to meet HIV/AIDS Bureau quality expectations.  In order to confront these challenges, specific skills of these quality managers in supporting other HIV providers require further improvement and development.
In response to this need, the National Quality Center (NQC) has developed a new Training on Coaching Basics (TCB) Program, aiming to close any educational gaps of clinical quality managers and to the increase quality improvement competencies by building the quality improvement capacity of quality leaders to coach other HIV providers on quality improvement.

The benefits of successful TCB Program completion include:

  • Increased mastery of effectively coaching HIV providers to establish and sustain effective quality management programs and quality improvement teams
  • Enhanced ability to conduct organizational assessments, provide constructive feedback, and develop effective action plans based on assessment findings
  • Improved confidence in understanding behaviors and interventions that promote a systems approach to clinical quality management by using partnerships and shared vision

Improved self-awareness of individual coaching style and of personal working style and limitations that may contribute to interpersonal tensions

The TCB Program is designed for those individuals who currently work in Ryan White Program-funded recipients, are instrumental in managing existing clinical quality management programs, and are charged in assisting other agencies within their HIV/AIDS network with advancing their clinical quality management programs and quality improvement activities.  Participants are expected to complete pre-work activities, a rigorous 3-day face-to-face TCB session, and months of post-course work. Training participants are expected to have successfully completed with the Training-of-Trainer (TOT) or the Training of Quality Leaders (TQL) Program.


Who Should Attend
The TCB is an especially important program to any individual that manages a network of providers either within you organization or a group of sub-recipients.  HAB has expectations that every recipient conduct clinical quality management activities and subrecipients are expected to also conduct at least one quality improvement activity.  This training will augment your skills to coach your colleagues.

The TCB is a rigorous learning experience and is designed to enhance your quality improvement skill set.  Please keep in mind the following before you apply:

  • The pre and post work activities are mandatory. These activities enhance the learning experience.
  • Successful completion of the NQC Training-of Trainers Program or the Training of Quality Leaders Program is a pre-requisite to attend the TCB Program.
  • Please allow up to 5 business days to receive your notification of the disposition of your application.  If you are accepted, you have 3 days to let NQC know that you will be attending. 
Kevin Garrett, LMSW
National Quality Center (NQC)

New York State Department of Health, AIDS Institute
90 Church Street, 13th Floor
New York, NY 10007-2919
work: 212.417.4730
fax: 212.417.4684