National Technical Assistance Calls
"Impressive! This is one of the best TA calls I've participated in. Good job."

HIV providers face many challenges in developing sound quality management programs, including unfamiliarity with quality improvement concepts. To provide routine learning opportunities, the National Quality Center (NQC) hosts monthly National Technical Assistance (TA) Calls on a variety of topics to highlight key quality improvement concepts and methodologies. Using web-conference platforms, the calls encourage interactions with your peers.

For April

Consumer/Provider Shared Decision Making

This month we will be discussing Lean tools and their use.  As you know, Lean is the hot topic in quality management.  A few months ago we discussed the basics of Lean, this month we will look at some of the tools used and discuss how they can be used in your programs.  The New York State Department of Health has made major investments in making government more Lean and many of these tools have been used with great success in DOH.  Please join us. 


This month Adam Thompson will be clarifying the myths and mysteries around shared decision making and practice transformation.  While the consumer and provider partnership on HIV care is gaining momentum, there are still misconceptions about what this means and how it affects your organization.  Come learn about the changes being made at the provider level and how it affects the practitioner and the consumer.


Join us for this thought provoking presentation.

Meeting information
Topic: Shared Decision Making
Date: Thursday, April 27, 2017
Time: 3:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Meeting Number: 640 813 436
Meeting Password: nqctacall123

To start or join the online meeting
Go to

Audio conference information
1. Provide your number when you join the meeting to receive a call back.

2. Alternatively, you can call one of the following numbers: Local: 1-518-549-0500,  
Toll Free: 1-844-633-8697, or Alternate Toll Free: 1-866-776-3553
2. Follow the instructions that you hear on the phone.
Cisco Unified MeetingPlace meeting ID: 640 813 436
6. Enter # to start the conference

To add this meeting to your calendar program (for example Microsoft Outlook), click this link:

Kevin Garrett, LMSW
National Quality Center (NQC)

New York State Department of Health, AIDS Institute
90 Church Street, 13th floor
New York, NY 10007-2919
work: 212.417.4730
fax: 212.417.4684