In the same way NQC is always refining its improvement tools and programs, we look to improve the processes that drive our work to ensure we have achieved optimal operating efficiencies. At HAB’s suggestion, NQC wanted to share two internal QI projects recently undertaken.
First and foremost, NQC wanted to ensure it was responding to grantee TA requests in a timely manner. As a result of this study, small procedural changes have been made to try to eliminate transmission errors in email submissions.
NQC Coaches are a vital part of the services we provide. Our second project was undertaken to examine potential flaws in the payment of consultant vouchers and correct any operational inefficiencies.