TutorialsTo begin, just click on a Tutorial to learn more about the training content and access the slide presentations or PDF files. A) Introduction and Overview ![]() ![]() ![]() The National Quality Center
What the National Quality Center (NQC) does and requesting technical assistance from the NQC
Beginner
![]() ![]() ![]() What is Quality? What is Quality Improvement in HIV Care?
Key quality improvement (QI) principles, making process the focus of QI activities, and the case for improving HIV care
Beginner
![]() ![]() ![]() The Ryan White Program and its Expectations for Quality
Overview of the Ryan White Program
Beginner
![]() ![]() ![]() Quality Improvement Resources
Tools, websites, links and print publications
Beginner
B) Structuring a Quality Program ![]() ![]() ![]() Quality Management Plan
Importance of a quality management (QM) plan, developing a written QM plan, and elements of an annual QM plan
Intermediate
![]() ![]() ![]() Quality Management Infrastructure
Evaluating your HIV quality program, review of assessment tools, and setting up a QM committee
Intermediate
C) Measurement and Data ![]() ![]() ![]() Acting on Measurement - Overview
Role of measurement in QI, general measurement concepts, and measurement terms defined
Beginner
![]() ![]() ![]() Choosing Quality Measures for HIV Care and Services
Defining a quality indicator, common indicators for HIV care, and selecting the right indicators
Intermediate
![]() ![]() ![]() Collecting Performance Data
Establishing a data collection system, sampling methods, and the does and dont's of data collection
Intermediate
![]() ![]() ![]() ![]() ![]() Statistics 101 and Making Graphs in Microsoft Excel
How to use Microsoft Excel to graph your data and a review of basic principles in statistics
Intermediate
![]() ![]() ![]() ![]() ![]() Introduction to the HAB Measures
This tutorial explains the basics of the HAB Measures
Intermediate
![]() ![]() ![]() ![]() ![]() Using the HAB Measures
This tutorial explains how to use the HAB Measures effectively
Intermediate
D) Making Improvements ![]() ![]() ![]() ![]() ![]() Narrowing Your Focus Using Data to Select an Improvement Project
What to do once you have your data, and prioritizing areas of maximum benefit
Intermediate
![]() ![]() ![]() ![]() ![]() Using Teams to Improve Quality
How teams work, team member roles & duties, and the value of multidisciplinary teams
Intermediate
![]() ![]() ![]() ![]() ![]() How to get started with Quality Improvement Teams
Model for Improvement and how to measure improvement
Beginner
![]() ![]() ![]() ![]() ![]() PDSA Cycle or How Can We Accelerate Improvements in HIV Care?
Why accelerating change is important, the Plan-Do-Study-Act Cycle (PDSA), and examples of PDSA cycles applied
Beginner
![]() ![]() ![]() ![]() ![]() Useful Quality Improvement Tools
Pareto diagrams, flowcharting & process mapping, histograms, run charts, cause-and-effect diagrams
Beginner
![]() ![]() ![]() ![]() ![]() Ideas for Change in HIV Care
Change concepts in HIV care, real world tips & best practices
Intermediate
![]() ![]() ![]() ![]() ![]() Managing Resistance to Change
Why people resist change, addressing resistance to change, and making improvements stick
Advanced
![]() ![]() ![]() ![]() ![]() Quality Improvement for Non-Clinical Services
A discussion with examples of how to implement quality improvement in no-clinical settings
Beginner
![]() ![]() ![]() ![]() ![]() Understanding and Addressing Health Literacy
An introduction into the concept of health literacy and its importance in HIV care
Intermediate
E) Organizational Change ![]() ![]() ![]() ![]() ![]() Leading a Quality Effort
Role of senior leadership in quality management, making quality an organizational priority
Advanced
![]() ![]() ![]() ![]() ![]() Systems Thinking
What is a system? Why system changes are important and how to use QI tools to change systems
Advanced
![]() ![]() ![]() ![]() ![]() Organizational Cooperation and Collaboration
Building common goals, aligning quality & strategic plans, collaboration across organizations
Advanced
![]() ![]() ![]() ![]() ![]() Spreading Good Ideas for Change
How innovation works, what 'Diffusion of Innovation' is, and making innovation part of your organization
Advanced
![]() ![]() ![]() ![]() ![]() Cultural Competence as a Quality Issue: Practical Steps to Improvement
This Tutorial will offer some basic information about cultural competence and health disparities and how they impact HIV care
Intermediate
F) NASTAD ADAP Clinical Quality Management Tutorials ![]() ![]() ![]() ![]() ![]() Introduction to Ryan White Program Quality Improvement for ADAPs
This tutorial will familiarize ADAP providers with the Ryan White Program's provisions for quality improvement.
Advanced
![]() ![]() ![]() ![]() ![]() How to Write an ADAP-Specific Quality Management Plan
This tutorial will familiarize ADAP providers with the key elements of the written ADAP quality management plan.
Advanced
![]() ![]() ![]() ![]() ![]() How to Develop ADAP Quality Indicators
This tutorial will provide information on developing ADAP performance indicators and their importance to the ADAP program.
Advanced
![]() ![]() ![]() ![]() ![]() How to Collect, Analyze and Link Data to Quality Improvement Activities
This tutorial will provide information on using your data for improvement activities.
Advanced
![]() ![]() ![]() ![]() ![]() How to Conduct a Quality Improvement Project
This tutorial will provide information conducting an ADAP quality improvement project.
Advanced
![]() ![]() ![]() ![]() ![]() Building Sustainability for Quality Management in your ADAP
This tutorial will provide information on how to sustain quality improvement efforts in ADAP.
Advanced
Consumers Academy ![]() ![]() ![]() ![]() ![]() HIV Consumer Self-Management — The Rationale, Evidence Base, and Practice Implementation
This tutorial will provide information on HIV Consumer Self-Management.
Advanced
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