NQC Quality Academy: The Quality Management Plan
New York State Department of Health AIDS Institute
New York, NY
2008, Updated 2009

In order to sustain quality improvement gains, a sound quality management infrastructure is needed. Part of creating this infrastructure involves writing and updating a quality management plan.

This NQC Quality Academy Tutorial starts by explaining the key terms necessary for writing and updating this quality management plan, and outlines important elements that make up a sound quality management plan. Finally, it offers you ten rules for success in developing your plan.

You will learn about:

  • Key terminology
  • Crucial elements of a Quality Management Plan
  • Quality statement
  • Quality improvement infrastructure
  • Performance measurement
  • Annual quality goals
  • Engagement of stakeholders
  • Evaluation
  • Ten rules for success